Frequently Asked Questions
Everything you need to know about your Critical Role apparel and gear.
How long will it take for my order to ship?
Orders are typically processed within 2-3 business days. Domestic shipping usually takes 5-7 business days, while international shipping can take 2-4 weeks depending on the destination and customs processing.
What is your return policy for apparel?
We accept returns and exchanges on unworn, unwashed items with original tags within 30 days of delivery. Please note that certain limited-edition items may be final sale.
How do I know which size to order?
Each product page features a detailed size chart. We recommend measuring a similar garment you already own and comparing it to our measurements to ensure the perfect fit for your campaign.
Do you ship internationally?
Yes, we ship to most countries worldwide. Please be aware that international orders may be subject to import duties and taxes, which are the responsibility of the customer.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How should I care for my Critical Role clothing?
To preserve the quality of the prints and fabric, we recommend machine washing cold with like colors and tumbling dry on low heat, or air drying whenever possible.